(The starter plan allows for up to 500 minutes of calling per account per month.) Another feature is the ability to record and auto-log calls in your database. You can use the platform to make outbound calls and forward inbound calls to a personal device. This feature automatically routes incoming chats and emails to the appropriate agents on your team. Here are some of the features included in Hubspot’s Starter plan: If you’re looking for a simple customer support tool with ticketing, live chat, a shared inbox, starter bots, etc you’ll probably be more than satisfied with the Free pricing plan. You can add up to 1,000,000 contacts, have an unlimited number of free users, and your free access has no time limit. This enables your team to collaborate and provide assistance while on the move. The mobile app also allows you to access your shared inbox. It is available for both iOS and Android devices. Your team can work from anywhere thanks to the HubSpot mobile app. You can also create a resource library that you can easily share with customers. The platform allows you to create a bank of reusable answers for customers’ most frequently asked questions (up to 5 snippets for the free plan) that your agents can quickly add to live chats or emails to save time. (There is a monthly limit of 200 notifications.) You can also use templates to save and reuse your most useful emails. You can schedule customer emails and receive real-time notifications when emails are opened or clicked with the free plan. (The free plan allows for up to three dashboards, each with ten reports.) It includes a reporting dashboard that monitors metrics like ticket volume and response times, knowledge base usage, customer feedback, and more. (With no custom branching logic, the free plan is restricted to ticket creation, lead qualification, and meeting booking bots.) To manage customer communication at scale, organize customer questions, including live chats and emails, in a shared inbox that your entire team can access.Ĭonversational bots can be used to create tickets and direct visitors to the appropriate service rep or knowledge base article. This allows your agents to convert incoming emails into tickets or send them directly to your shared inbox. You can connect team-wide email addresses to your shared inbox with the free plan. You can also assign them to team members while organizing, prioritizing, and tracking them in a central location. This feature allows your team to log customer issues as tickets. It includes a wide variety of features for connecting with customers, answering questions, and providing real-time support. Hubspot provides a flexible, well-designed live chat feature that is both detailed and simple to use. Here are some of the features included in Hubspot’s Free plan: Detailed Breakdown of Hubspot’s Pricing Plans Let’s take a closer look at HubSpot service hub pricing now that we’ve seen an overview. Default and custom forecasting and reportingĥ00 hours of transcription per user, per month.ġ,500 hours of transcription per user, per month.Īll of their plans include essential features like ticketing, live chat, shared inbox, starter bots, the HubSpot mobile app, etc.
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